We always work to do the best and hope you enjoy all XCV products. However, if you wish you can make a return within fourteen (14) working days from the day of delivery, following the procedure below. We also remind you that the costs of recession are at your expense.

1. Send an email to support@xcvmilano.com and include the following wording in the subject: “reso_nomeprodotto_colore” (e.g. *reso_valley_black); it is desirable to specify the reason for the return in the text of the mail. Instead, it is mandatory to attach the product purchase receipt;

2. We will process your return request within seven (7) working days, forwarding you a waybill to proceed with the return shipment. As soon as we receive the goods, our operators will verify that all return conditions have been met;

3. If the return conditions have been met, we will refund the cost of the item within fourteen (14) working days using the same payment method used to purchase the product. The cost of the initial shipment and the return shipment, paid by the Customer, will be deducted from the refund amount.

Consult the page of our Conditions of Sale to verify the necessary conditions to be respected
to exercise the right of return.

Please note that all items must be returned in their original condition with tags intact. Worn, used, altered, washed or damaged merchandise will not be accepted. Even the original packaging is an integral part of the product and must be intact and undamaged. We therefore invite you to try the product
on a soft, clean surface.​​​​​​​

We are very sorry but exchanging goods is not currently possible. If the purchased product should present defects or be different from the images reproduced on the site, we kindly ask you
to contact us at support@xcvmilano.com to undertake the procedure for replacing the item. It will be necessary to write an email containing the wording "defective_goods/nonconforming_product_name_color" as the subject (e.g. *defective_goods_valley_black), indicating any reports in the text and attaching photos in which all possible defects are clearly and visibly presented. Possible modifications of the material over time, such as for example the color or texture of the leather, are not to be considered as valid reasons for justifying an exchange of goods, as they are intrinsic characteristics of the products and of the only 100% natural leathers used.

The conditions for exercising the right of withdrawal of the XCV product are as follows:

1. The return authorization request must be correctly completed and sent to the Seller according to the methods described above within fourteen (14) working days from the delivery date of the purchased product;
2. The products must not have been used, worn, washed or damaged;
3. The ID tag and care instructions must be included in the return and must not be damaged;
4. Products must be returned in their original, undamaged packaging;
5. Returned products must be sent to sender in one shipment. Indeed, XCV reserves the right not to accept products from the same order, returned and shipped at different times;
6. The return shipment is paid by the customer.

More information available in our Terms of Sale .

The only expenses that the Customer will have to pay to make the return are related to the cost of the return shipment, entirely at his expense. More information available in our Terms of Sale .

Refunds are made after the integrity of the returned items has been verified, once they have arrived at the warehouse. This verification will be carried out within seven (7) working days from the delivery of the goods. Following verification and acceptance of the return, we will issue the refund within fourteen (14) working days using the same payment instrument used to purchase the product and in the same currency. The cost of the return shipment, paid by the Customer, will be deducted from the refund amount. You will be able to see the credit in your account within approximately one week or ten (10) days of our refund request, depending on the time required by the due banking procedures.