When XCV places your order, you will receive a shipment confirmation email with a link that allows you to track your order status and the scheduled delivery. You can also monitor shipment status in the Track your order page by entering the email related to your purchase and the order number in required input fields.

You can cancel an order or change the shipping address by contacting us within half an hour after the placing of the order. It is possible to text us via email at support@xcvmilano.com or to open a request form in the Contact Us page, selecting the item 'Orders, Shipments and Delivery'. We always try to do our best to meet your needs, but once your order is in preparation, we will no longer be able to guarantee its cancellation or modification.

In case of order cancellation, you will receive a specific email with all the details associated with cancellation. We will charge you back the total amount paid by credit card. If the email together with all the details you will receive will not be sufficient, you can text us in the Contact Us page to receive extra information.

In the event of a non-delivery of an order, please check the shipping status from the dedicated page and check if the courier has left a non-delivery paper note in the hallway, at the reception or in the stairwell in the event that no one was present at home at the delivery time. If none of these checks is successful, please contact us via email at support@xcvmilano.com or by sending a request form in the Contact Us page, selecting the 'Orders, shipments and delivery' option.

Shipping schedules and costs are related to the selected shipping method and do not include time required for order preparation. During the checkout, you can choose between Standard Delivery (within 2-5 working days at variable prices depending on different geographical areas) or Express Delivery (within 1-2 working days at variable prices related to different geographical areas). Deliveries occur during office hours from Monday to Friday, excluding national holidays. By typing the tracking number you will receive at shipment time of your placed order, you will be allowed to check the scheduled delivery and any status updates of your shipment. For shipments abroad and to the islands, delivery may take a few more working days.

Upon sending the order, you will receive a shipment confirmation email with a tracking link of the courier who took charge of the shipment and which allows you to check the progress of your delivery.

In accordance with the specific procedures of the courier in charge of your shipment, in case of missed first delivery attempt, other delivery attempts will follow in following working days. Please remember to check if the courier has left a non-delivery paper note on your landing, at the concierge desk, in the stairwell and, in this case, we please ask you to follow the instructions on that note, by contacting the courier in charge to arrange a new delivery. If you miss also the last delivery attempt, your package will be returned to our storage. You can then contact us via email at support@xcvmilano.com or open a request form in the Contact Us page, selecting 'Orders, shipments and delivery' item, asking for the change of your delivery address when the item has returned to our warehouse. You will be charged the cost of the new shipment.

If you wish to receive the order again, please contact us via email at support@xcvmilano.com or by opening a request form in the Contact Us page, selecting 'Orders, shipments and delivery' option. After reconfirming your delivery details, we will organize a new shipment at your expense as soon as the package has been returned to our storage.